ITSM initiatives all have at least one thing in common – they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and defining ITIL-aligned processes, most seem to assume that training will solve the people factors. We know from experience that this is not enough. Success requires an understanding and orchestration of the people factors involved in impactful change. Join Cask to understand issues such as
- Why your last tool rollout is impacting your current rollout.
- Why using “