Cask offers workshops on various topics throughout the year, in live and virtual formats:

Transition Planning and Support: Secret Sauce

In this session, we will continue our detailed investigation of the ITIL® framework, as we take on Transition Planning and Support. It’s one of the most recognized processes from the Service Transition book.

Service Transition is a seriously undervalued part of the IT services lifecycle, as it stands between design/development and “Business as Usual” (BAU) operations. While there is consensus that this is an important part of the equation, there is frighteningly little consensus about what good operating practices look like. In many cases, people on both sides of the Dev/Ops gulf struggle with where responsibilities start/stop and how to mediate the differences. In this session, we’ll dig down into the guidance to understand the transition stage and its fit within the lifecycle. As we do, we’ll talk about some practical steps you can take to reduce the associated uncertainty with and increase the number of successful transitions.

During this presentation, we’ll talk about:

  • How Transition Planning and Support can be useful to you beyond what is written in the ITIL publications;
  • What role Service Transition and Support plays in improving your current practices;
  • The different types of planning and how they fit together;
  • What you should pay attention to, to ensure you are getting all you can from your Service Transition activities.

Register now – join us to find out how to have Transition Planning and Support deliver better results for your organization.


Tuesday, September 15th at 9am PST.



Kenneth Gonzalez, known to many by his nickname “kengon,” is an internationally known and recognized author, speaker and consulting professional. He has worked in technology since 1984 in multiple roles from an individual contributor to executive management. Customers and practitioners alike appreciate his clarity and helpful insights on managing expectations, delivering value and producing tangible results.

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